My balance is showing as zero


I transferred from coinspot to my trezor wallet ERC 20 token - QNT.
It showed in my balance.
After 2 weeks i have plugged my device into my computer to check and i cant see a balance. No transactions visible. Its like a new account?
I have no passphrase used.
Just 12 seed login.
Am i not logging in properly?

A post was merged into an existing topic: Trezor wallet showing zero balance