Missing SLPs on my Trezor Wallet

Hi,

I wanted to report the issue that I am having with my Trezor Wallet. The SLPs that I earned from Axie Infinity were missing after a firmware update happened. I moved my SLPs from other accounts to consolidate them in one wallet, the SLPs were successfully moved, and seen them in my Trezor Wallet for how many days, however, after a firmware update my SLPs were missing and can’t be found in any of my wallets. I checked if there were activities that my crypto was moved but there were none. Can you help me with this issue and retrieve my SLP?

hi, @pheejhay10

What interface do you refer to? wallet.trezor.io or Trezor Suite or 3rd party wallet ?
Please note that if you don’t see any transaction history nor the address/account in question, then you are accessing different wallet (most probably because you are entering different passphrase).

Please see following topics as this issue has been already discussed here sooo many times:
https://forum.trezor.io/search?q=passphrase

Alternatively your device could have been wiped after failed firmware update.
More in following post:

Sorry, I forgot to mention that I am referring to a Ronin Wallet. I moved my SLP to a Ronin Wallet that is inside my Trezor Wallet, I have successfully moved them inside my Ronin Wallet and then few days back I am no longer seeing them.

I am quite sure though that I am checking in the right Ronin Wallet where I moved my SLP.

I have tried this method, but this seem to refer that the recovery process is done via the Trezor Suite, but the SLPs that are missing is in my Ronin Wallet. It does seem it is a different process for Ronin.

If your SLPs are in the Ronin account linked to your hardware wallet wiping the device would matter as you’d delete all data related to the addresses derived from your Trezor private key.

Anyway, do you see any transaction history (under bookmark activities) in the Ronin account linked to your Trezor ? Is the address of this account same as the one where you previously sent your assets to ?

By wiping my account, did you mean resetting my wallet?

There was no transaction that happened in my Ronin wallet except for buying, selling, and moving Axies. And yes it is the same Ronin address that I used to move my SLPs.

Wipe feature enables you to delete all data associated with the pre-existing accounts, and settings associated with the device, such as the PIN, name, homescreen, and passphrase settings.

Then there is also factory reset that erase the firmware as well however that doesn’t matter that much as you would in both cases be able to recover your wallet with mnemonic phrase.

So do you see any transaction history (deposits) now?
Is the address of this Ronin/Trezor account same as the one where you previously sent your assets to ?

I do not see the deposit transactions to my Ronin/Trezor account, I think only transactions that were bought/sold/and moved from the accounts are what is being recorded (not fully sure, but that’s what I observed in the recorded transaction).

But I did see that the transactions were recorded from my old Ronin Wallet where the SLP came from and it is the same Ronin/Trezor wallet I used to transfer my assets. So, to answer the 2nd question it is the same address/account to where I previously sent my assets.

I also moved new assets to the same address the other day, and those assets are still there today just the ones I sent more than a week back are the ones I cannot see.

I see, thank you for our answers.

I will send you PM (for privacy reasons), could you please answer it and provide TxID of the transaction you mentioned and also the address in question ? thx