I am having the same exact problem.
I am a new user Trezor T user.
I created an ETH and BTC account and transferred funds to each.
The account transaction ledger showed the funds received in each account.
I closed the application and turned off my computer.
When I logged back in to my Trezor suite an hour later, both the BTC and ETH accounts showed zero balances and no transactions. How do I fill out a help ticket?
@juud Hi, the ticket you referred to has been answered more that two months ago
@chuck3 please fill up this form and include TxIDs of the transactions mentioned and get back to me here with a ticket ID (it will be in the subject of confirmation email you will receive).
can you help me just now i send etherium to my ronin adress but i send its to my 2nd trezor ronin account but it did not come how can i get it again
Hello MichalZ,
Thank you for your reply. The problem however is still not solved. I added Native Segwit account but my funds still don’t show.
What to do?
Hi Chuck, please, we have the same problem. Have you solved this problem yet? And if you solved it, please how? Thank you, Jan
Hi Michal, please, I have tha same problem. I succesfully trasferred my savings to the Trezor and after closing and opening the wallet I don’t see anything. My ticket ID is 101888 but I wrote it in czech language, so I hope somebody there will able to answered to me =(
thank you for providing your ticket ID @jansmolik33
we will answer your ticket ASAP
However I am afraid that there is nothing we can do on our side as this is most definitely related to lost/forgotten passphrase
Hello Jans, The cause of my problem was that I misspelled my passphrase when I originally typed it in. So evertime I opened up my wallet and typed in what was supposed to be my passphrase, all I saw was an empty wallet with no balance and no transaction history. It freaked me out. I didn’t know what to do.
I don’t know your beliefs, but I’m a christian and I prayed John 14:26 “But the Comforter, who is the Holy Ghost whom the Father will send in My name, He shall teach you all things and bring all things to your remembrance, whatsoever I have said unto you.” After that prayer, I tried again. This time I misspelled my passphrase again: exactly the way I misspelled my passphrase when I originally created it. There was my wallet with my funds and my transaction history.
So I immediately transferred my funds back to coinbase and I have my funds now.
My lesson learned from this is be super, super careful on passphrases. Once my Trezor wallet was empty and I verified my funds in coinbase, I started over and was much more careful.
Luke 7:50 “Your faith has saved you; go in peace.” And don’t mess up with your passphrase again.
Good to hear you solved it, @chuck3. It’s true that you have to be careful when you use the Passphrase feature, as you have discovered. Please do yourself a favor and write it down on a piece of paper or similar (metal) and keep it safe for future use!
Yep. So true. Thanks RPU
This past weekend, I moved some of my crypto from my Exodus wallet to my Trezor. This was a new Trezor that had been set up and just had the firmware update installed. The transfer went through just fine and I can see my balance on my Exodus wallet. However, when I go to my Trezor Suite, it shows a balance of $0.
Ticket ID: 102575
Please help me…
If I may ask, how did you resolve your issue?
thank you for providing your Ticket ID, we will answer you ASAP.
Thank you for responding, Sir. I reached out to Exodus, but that got me nowhere. They were not equipped to help resolve this issue. Anything you can do will be greatly appreciated!
Hello,
I transferred my H.ex tokens from my m.metamask wallet into my T@rezo wallet . I knew the transfer happened because I actually saw them on theT@rezor dashboard. However, two days later I logged into my T@rezor w.alle.t and not only were my H.ex not there but after doing some investigating I saw that were transferred out of my T@rezor by an anonymous address and then sent to the H.ex blockchain… which is where they remain.
Is there anything that I can do to get them back?
