Hello everyone.
last night I made a swap from BTC to XRP.
it was all inside Trezor Suite, everything confirmed, the fee was bumped once until the BTC was sent.
My XRP wallet didn’t recieve anything.
Plus I can’t find details of the swap anywhere on the app. Only the transaction of the BTC sent.
any suggestions ?
We’re currently experiencing some disruptions in Trezor Suite’s XRP services due to high activity on the XRP network. This heavy usage is affecting the external services we depend on, which may cause temporary issues.
Here’s what you might notice:
- Your XRP Accounts: You might see a discovery error when loading your XRP accounts. If this happens, try clicking “Retry” several times, waiting a few minutes between attempts.
- Sending XRP Transactions: Sending XRP might fail because of connection issues. Please try again after waiting a few minutes.
- Trading XRP: You may face problems when buying, selling, or swapping XRP, like not seeing your XRP balance or being unable to complete transactions.
The good news is these problems should clear up once the XRP network load decreases, and your XRP account will work as usual. Since this issue is caused by external services, the best solution right now is to wait for the network to stabilize.
Also, please keep in mind that all active XRP accounts require a reserve of 1 XRP. This is a rule set by the XRP network and cannot be refunded or removed. For more information, please refer to this article. XRP on Trezor Safe Family and Trezor Model T
We appreciate your patience as we work through this. If you have further questions, feel free to reach out to us.
If you have any concerns about the status of your swap please create a support ticket via our Chatbot Hal.
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