When downloading the trezor software, it has stopped working and my electronic device no longer turns on.
my purchase id is: ID 6327139281
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do you mean that Trezor does not light up anymore?
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my device just blinked a while ago, and now it no longer turns on. this is so sad
yes, mine too. tried all the suggestions, still didn’t work
please try using different cable
already done, tried another cable, still doesn’t work
what model are we talking ? One or T ?
also, have you been doing any particular process (such as firmware update or signing tx) when the device has gone out ?
Trezor One, tried another cable, still didn’t work
yes, I have latest firmware
please open a ticket using following form Trezor Hardware Wallet (Official) | The original and most secure hardware wallet.
we will get back to you ASAP
I already have a ticket sir Ticket ID: 133974