It does not work

When downloading the trezor software, it has stopped working and my electronic device no longer turns on.
my purchase id is: ID 6327139281

1 Like

do you mean that Trezor does not light up anymore?

1 Like

my device just blinked a while ago, and now it no longer turns on. this is so sad

yes, mine too. tried all the suggestions, still didn’t work

please try using different cable

already done, tried another cable, still doesn’t work

what model are we talking ? One or T ?
also, have you been doing any particular process (such as firmware update or signing tx) when the device has gone out ?

Trezor One, tried another cable, still didn’t work

yes, I have latest firmware

please open a ticket using following form Trezor Hardware Wallet (Official) | The original and most secure hardware wallet.
we will get back to you ASAP

I already have a ticket sir Ticket ID: 133974