I received wrong device

General topics
1

Hello,

I’m from Brazil and my aunt was on vacation in US. I requested her to buy a Trezor Safe 3 from Amazon but she received a Trezor Keep Metal 24. I could notice it only now here in Brazil…

Could you help me with this issue? Amazon could not help me, saying that I only can send back in US…

Thanks,

Marcus Vinicius

2

Hello, this is a community forum.
For a shipping problem that is specific to you, you’ll need to open an actual support ticket via Support | Trezor Knowledge Base

3

I was not able to contact support, I need human support. Where can I find the email of company?

Thanks

4

you can only contact support via the link I provided above.

use the chatbot bubble to describe your problem. if not recognized, say something like “I want to speak to a human”