I have a issue with changelly

I did a normal trasation from my trezor account. The trasation was btc to usdc. They issue a kyc for not reason. I gave all the documentation they ask me for. Id, face recognice, proff account, etc.
I Will like to know if this People Will refund the btc or its a scam to take my btc with escuses of regulations. Changelly are honest or what actually do in

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Hi Esteban,

please, contact the exchange that you used for the transaction. They should be able to provide you with more information.