I have a issue with changelly

I did a normal trasation from my trezor account. The trasation was btc to usdc. They issue a kyc for not reason. I gave all the documentation they ask me for. Id, face recognice, proff account, etc.
I Will like to know if this People Will refund the btc or its a scam to take my btc with escuses of regulations. Changelly are honest or what actually do in

Hi Esteban,

please, contact the exchange that you used for the transaction. They should be able to provide you with more information.