I Got damaged trezor. What an unlucky person I am

Hello
I got my terzor today, was so eager to set it up . Opened the package everything seems OK and new nothing seems strange. But when I connected it to my PC the screen of the device not working nothing just hue of blackish light… that is it. Package does not seem to have been damaged. I don’t know what do to !
I hope I can get justice cuz it cost me more to get it to my country I had to pay additional 90$ for custom clearance.

Hi @AgaiBatbaatar, please create a ticket at https://trezor.io/support/technical/issue/ and post your ticket ID here. We will help you sort this out.

Hello
I got my terzor today, was so eager to set it up . Opened the package everything seems OK and new nothing seems strange. But when I connected it to my PC the screen of the device not working nothing just hue of blackish light… that is it .Package does not seem to have been damaged. I don’t know what do to .

Hello @NIYAK

My Ticket ID is : 106616

Thank you .

Please check your mailbox, we’ve already replied.

Hello

The problem still hasn’t been resolved…

What should I do ? . They stopped replying to my mails .
Is there any other way to contact to support again ?