I don't see my ETH balance in the Trezor Suite

I sent ETH from coinbase wallet to hidden wallet in Trezor suite 2 days ago. the transaction looks good on etherscan.io but my balance is still 0 in the trezor suite. where is my crypto and how do i recover it? I have an open case with Trezor but not getting any responses.

A post was merged into an existing topic: I don’t see my ethereum balance in trezor suite :white_small_square: