** also use a ledger for months with no issue like this.
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You can create links to your topic and messages. No need to CTRL+C/V. And if you missed something - you can edit your message.
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Hi @irlart,
I’m very sorry to hear you’ve lost access to your funds stored in your Trezor wallet. I hope you find a way to restore access, although the chances are very small.
As far as I remember, when I created a Hidden wallet with a Passphrase on my Trezor, I got several warnings about the importance of remembering it. I also researched the subject before I made a Hidden wallet, by reading the Wiki and Blog articles, plus posts in this forum. So I was sure what I was doing before I did it. This is essential with everything regarding crypto in general and especially hardware wallets like Trezor.
The Passphrase function is meant to be an extra security layer for you, so no one can get access to your funds if the know your PIN code. Therefore, it’s only you who can know the Passphrase.
I cannot stress this too much: Always do your own research before doing anything with money! Also, don’t hesitate to ask in these forums before you do anything, if you’re unsure. I’ve done that several times myself and always received good help from the community.
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I’ve found the db files for my logins for google as well as cache files for all my logins for trezor in the library of my macos. Is it possible to decrypt the cache files with: Apps:Cryptee - Trezor Wiki to be able to recover passphrase? I’m having a friend help with getting the google files up on sqlite to see if its in there.
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Im having the same issue with my passphrase i tried using my passphrase that i used, only 2 words but none of them work. And i dont recall putting passphrase in my MetaMask account after connecting it to a hardware wallet. I have seed phrase on trezor and pin as well. Pls help
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Petosiris, do you know the subject that I mentioned in this Post?
It can help me, irlart and BryC. And many more people to come.
It’s like everyone who knows - tries to stay silent.
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Hi @Kindzadza,
Sorry, I don’t know more about this at the moment. @zapla answered you six days ago, here in this thread. Did you lookup the answer in your Ticket? I’d advice you to continue communicating with the support representative in that Ticket.
Also, I get confused about cross-posting (same issue by same poster in more than one thread) and I tend to ignore all but one of them, therefore I often miss any additional information in the other thread(s). Community support will also just get more to do when the same issue is spread out in different posts and that delays support replies to you and everyone else. Cross-posting is not good, IMO, and you should try to avoid it. You’ll then get more replies and faster replies too.
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Understood. Ok. But what about the method I’m mentioning: is it generously possible?
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Maybe? I don’t know. Never tried it myself.
Good luck!
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One more thing.
Do you perhaps know the person from Satoshi Labs who wrote this article in blog?
Or do you perhaps know a person who can provide information on a method?
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Sorry, that article is posted by someone in SatoshiLabs, otherwise it’s not signed.
If I were you I’d ask about this and further questions in the Ticket you have opened. That’s where you get the best - and offical - answers. 
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I have exactly the same problem as several users here and what scares me is that I think they have not been able to solve any of them, I have time with my trezor One and I use it for very specific things, today I log in to check some balances and I take the surprise that several of my balances were incomplete or at zero, in the case of BTC it was incomplete and in the case of LTC totally at zero, I thought it could be due to firmware, update without problem but there was no solution, I checked the addresses in the blockchain of the wallets and the funds are still in place, I want to emphasize that it is not a security problem or scam, if the funds continue because they are not reflected? what’s going on? I dream of not disturbing anyone, I send an email and they tell me that I have to wait 20 days? I think it’s a bad joke… my ticket number is: 91203
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Dear community, If you read this article and feel the need to crack your own hidden wallet to unlock your funds, please, suggest putting “Like” to This Topic, so that the unresolved issue will not be lost or forgotten. Also< if you are facing passphrase issue and you think you want to try a method mentioned in an article put a “+” in reply. If you found any information regarding this, please, make a reply in that topic.
Thank you
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I ran into the same brick wall a week ago. My wallets disappeared after I did their firmware update. I followed their instructions to the letter on their online user manual for no access/0 balance after firmware update. Obviously that didn’t work and I have my recovery seed phrase and passphrase. Adding insult to injury the robo reply stated that they will get back to me within 20 days. This is completely unacceptable! All the hype about the importance of using a hard wallet and security, my exchange never lost my crypto nor have I never been able to see my wallets on my exchange! My ticket ID is 93543. We will see if they will contact me within two weeks since a week has passed since I received my ticket ID of 93543.
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Yes, support is terrible! Their first reply was a list of questions which I answered and they said I didn’t and then they said oh yes we did get your answers. Then they didn’t hear from me and said they were closing the ticket. Then I received another email saying I didn’t answer the same question they originally sent. Now I am still waiting for what they say to do next. I can see my balance under Trezor within Exodus but not in Trezor itself. Seems like it would be an easy fix.
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Carl,
That is very disturbing to hear. It is beyond unacceptable that they have you going in circles like that. At least you have heard from them. Can the people at Exodus help you?
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It just happened again they have not responded to my last two emails and I received an email saying they have not heard back. I was thinking about contacting Exodus. I contacted them with a different issue and they were transparent and extremely helpful. Thanks for you support!
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If any of you manage to get the solution to the problem please do not hesitate to publish it … I am still anxious without having my funds and from what I see in the forum there are not many people who have this same problem which worries me more! Ticket ID: 91203
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Hello Matatan,
I am experiencing your frustration too. We seem to be at the mercy of Trezor getting back to us at our leisure. While they take their time we are left the sweat with our stomachs in knots hoping that we can gain access to our crypto which we lost thanks to Trezor.
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I contacted Exodus as well and they were very quick to reply. Wish I had went with them from the beginning.
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