Exchange using ChangeHero

I used the exchange in the Trezor app to swap Bitcoin for Ethereum through ChangeHero. It’s been days and my transaction is still pending, I’ve contacted ChangeHero support and they said they haven’t received it and that i should contact Trezor support. I’ve written Trezor support but still no response on anything. does anyone know what to do? Can i get my Bitcoin back?

Please post your Support Ticket ID here, below.

Hi @Firebird,

You should find the answer to your ticket in your email.