Exchange between BTC and XLM using ChangeHero

Third party wallets
1

Did Trezor One Exchange between BTC and XLM using ChangeHero, however the XLM never arrived.
I contacted ChangeHero support and they re-directed me to Trezor support. The only thing I got from the operation was the TRANS. ID pkjoks7k54f9e7z14v

Is this the right place to ask for help figuring out what happened?

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2

Hi @peter_toyota, I reached out to ChangeHero to provide us with more details on the order you made. I will get back to you as soon as they reply.

4

Thank you very much! That must have made an effect, the lumens now show up at the destination.

Have an excellent day!

5

It can take some time till a transaction is confirmed. However, I am glad to read that everything’s alright!

6

I also exchanged USDC → BTC via ChangHero. A rather large amount and got hit with KYC. I’ve sent 2 emails requesting what they want/need and no reply. Transaction ID: 7pp0atab36vcz0xeng. Any help would be greatly appreciated!

7

I used ChangeHero’s exchange services for USDC to BTC. I never received the BTC and sent two emails requesting what info they need to comply. No reply. I am very concerned about the possible loss of USDC. ANY guidance would be appreciated. Trans. ID:7pp0atab36vcz0xeng. Thanks.

8

Hi @zenith,

I will ask ChangeHero about your transaction. As soon as they provide more details, I will get back to you.

9

Hi @zenith,

ChangeHero informed us that your order was put on hold due to KYC verification. Please contact them according to it once again on email [email protected]

10

Situation resolved. Many thanks to radekP and ChangeHero.

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