Display not working

I am a long time user of Trezor One. Last week, it was working fine. Yesterday, I connected it to my PC and the screen was black, nothing displayed. I checked Trezor Suite and it says device connected. I tried other USB cables and screen remained blank. Anyone has a solution to this issue?

I got my Trezor One in early 2018 and wondering whether it is time to get a replacement.

Hello @Wai

Could you please submit a request using this form and get back to me here with ticket ID ? thank you

Submitted form and received email stating case file ticket ID: 96120.


Thank you @Wai. We will get back to you ASAP.