Default recovery seed lenght

I got a new model T. It defaulted to a 12-word recovery seed. I hard reset it. It, a second time, defaulted to a 12-word recovery seed. The website says it should default to 24. Is this normal or should i do something about it like return it because it’s a fake? All the wrapping was intact, as was the holographic tab over the USB port. Thanks.

By default, Trezor Model T creates a wallet with 12 seed words and Trezor One generates a 24-word seed. Both models are compatible with public standards and it is possible to create a recovery seed for your wallet using 12, 18 or 24-word seed on both devices.
However in terms of security 12-word recovery seed is safe enough (128 bits of entropy).