ChangeHero transaction and KYC request

I used ChangeHero’s exchange services for USDC to BTC. I never received the BTC and sent two emails requesting what info they need to comply. No reply. I am very concerned about the possible loss of USDC. ANY guidance would be appreciated. Trans. ID:7pp0atab36vcz0xeng. Thanks.

A post was merged into an existing topic: Exchange between BTC and XLM using ChangeHero