I don’t know the site you used to send Bitcoin (BTC) to your Trezor, but here are some standard questions:
- Do you remember if you made the recieve address in the Standard wallet or in the Hidden wallet?
- Do you remember making a Passphrase (password) for a Hidden wallet?
- Did you send the BTC with the Bitcoin network?
At some time you must have created a Hidden wallet, maybe by mistake, because one exists in your Trezor. Entering a different/wrong Passphrase will create a new, blank, Hidden wallet for you.
So if you sent the Bitcoin to a BTC Receive address in the Hidden wallet, then you must enter the correct Passphrase to be able to access that wallet and the BTC account in it. If you don’t remember the Passphrase you made, it’s not possible to access the Hidden wallet. Passphrases are case sensitive and space is also a character.
The Eject function is simply telling Trezor suite to disconnect itself from the current open wallet you’re working with, so you can unplug the device or open a different wallet.
To investigate this further, support needs your Transaction IDs (TxID) but please don’t post them here in public, because TxID’s are sensitive data that should be kept away from the public view. Wait for a Community support representative who will guide you through DM or a support case. All I can see is that the transactions says “Completed”.