Can't connect my trezor

Hi
I’m trying to connect my device, but the app doesn’t recognize it and dont even get to de code…
I connected many times before, and it was ok.

Tried to change the usb adoption, but there was no change…

The computer do recognize the device, but not de app

Does anyone know what can be wrong or why suddenly it doesn’t work?

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I have a trezor one divice
original cable
connect last week and it was ok

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Hi @Bela,

Please, try to solve your recognition issue with our chatbot Hal. You can find him after clicking the chat speech bubble in the bottom right corner on the following page:

If Hal will not be able to help you, a ticket will be created and one of our agents will assist you further.

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thank you!
did that and everything it is ok now

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