It’s a scam site, impersonating official Trezor support, which they’re not. Please don’t use it. I’ve flagged and hidden the original post now but they post here in this forum every day. I’m also editing your message so it’s not an easy clickable link, in case others want to go there.
Such a large sum may have a lot of inputs, which will take time for the miners to check. Also, the time it takes to check depends on the gas you used, since the miners tend to check the transactions with the highest gas first. So your transaction may go through yet.
You can check your transaction status at any time here:
i have checked the bitcoin explorer and it seems to show 4.2 BTC going into my receiving address…then going out again about 7 hrs later - when i was asleep.
i am in no way an expert on interpreting this stuff and i thought this was a very simple and basic transaction.
Don’t give up yet, it’s only been 21 hours or so. I’m not an expert on interpreting Bitcoin transactions either and I don’t see a status indicator like “Pending” or “Completed” when I search for your receive address and TX ID (which is for the gas fee it seems to me), so I can’t say what’s happening there at the moment.
The amount going “out” is just the output summary after checking the inputs, I think. It doesn’t mean your Bitcoin has gone to another address than the one you used.
You should wait for a Community support representative to check this for you. They should be coming to work just about now.