Box damaged with chemical inside plastic wrap

I’ve just received delivery of my Trezor model T. Immediately I noticed some form of damage on the box. I couldn’t work out if it was just the plastic wrap or the cardboard, so I removed the plastic wrap.
Somehow the cardboard box has been damaged with some chemically-sweet spelling liquid, underneath the wrap.
The device itself looks fine, and the holographic sticker is intact, but should I be expected to accept this - considering the cost?

To add insult to injury, this was potentially a gift for someone next week so it looks a little naff now - like I’ve bought it from a discount bin.
Plus, I’m a little concerned the liquid may have made it into the device - how would I know?
I have photos if asked and have also raised a ticket via the bot (Ticket ID: 149899) but not sure what to do here.

This was purchased directly from the Trezor Shop website.

1 Like

provide pictures in the email response and wait for the answer please, your device will be replaced.

1 Like