I am reaching out for help with a Bitcoin transaction issue on Trezor Suite. I attempted to sell Bitcoin through the platform, but the transaction was rejected. Furthermore, I cannot see any option to update or provide payment details.
This issue has been ongoing for 11 days, and my Trezor wallet balance is currently showing as zero. I have not received the funds for my Bitcoin sold. I would greatly appreciate your guidance in resolving this matter.
@Alex01 if the transaction appears with a yellow header as pending in Trezor Suite due to having too low a fee, you will need to increase the transaction fee via the RBF (replace by fee) process to the current fee rate for it to be accepted and confirmed by payment processors (miners) on the Bitcoin network.
If this is not your issue and your transaction remains unconfirmed please create a support ticket via our Chatbot Hal, and share the txID, so we can investigate.