Balance not showing on Dashboard after firmware update

Coins and transactions
1

I updated firmware and while balances show under individual coins there is zero balance at top on Dashboard

2

After reading other topics I now understand the zero balance showing is where the fiat value of my portfolio would show. Is there an optional setting somewhere to either show or not show this value ? (Apart from the option to hide or show the balance) ?

3

@Novice while there’s no option to hide fiat balances you could use something that has much more value than the average fiat currency, for instance XAU (gold), which is an option at the bottom of the list of fiat currencies you can select in Application Settings.

4

Thanks for the reply. I changed to XAU but it doesn´t selve the problem, which is that despite balances showing under individual coins there is a ZERO showing at the top of the Dashboard which I understand is supposed to show the total value of my portfolio in whatever selection is made in Application Settings. There was a balance showing before I did the most recent update.

5

@Novice I would like to kindly ask you, to send us the logs from Trezor Suite. Please create a ticket via our Chatbot Hal to do so.

To do so, please follow these steps:

  1. Make sure your Trezor device is connected to Trezor Suite and unlocked.
  2. Click on the “Settings” in the upper left corner.
  3. Go to the “Application” tab and look for the option to “Show log”. Click on it to display the log file.
  4. Export the log to a text file.
  5. Send the text file to us as an attachment.

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We understand that you may have concerns about sharing this information with us, as it may disclose your XPUB. Please note that the log can be exported with sensitive information excluded by disabling the “include sensitive information” option. This will protect your privacy while still allowing us to analyze the log to help troubleshoot your issue.

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If you can also send screenshots demonstrating the issue, we can further investigate.

6

I just logged on to follow the instructions and I note that the problem I had has been resolved. Thank you for your attention.