Awaiting paiement

Hello, i made a paiement for to ship a Trezor model One. The paiement wasn’t completed by the first transaction in the 15 min. After that i received an email (automatic Noreply) that tell me to complete my paiement to ship the trezor which i did and added the money left for the transaction (0.0005btc).

I made a post on Reddit but no answer, and made a ticket about it (Ticket number : 99467)

the hash of the two transaction are :

Please help !

Hi @NftMainly

Because the first invoice has expired both payment attempts happened to be insufficient.

If you are paying from exchange accounts note that they usually process payments in batches at some specific time schedule and some of them also deduct the fee from the inserted value instead of adding it.