Android, can't connect to device

General topics
1

Website I’m trying to use calls:

The end of the link bc I am not allowed to post it…

io/9/popup.html?version=9.5.1&env=web

Is this an old or incorrect call? It takes me to the desktop app link (I’m on android).

Sometimes it will just continue to say “waiting for handshake” or a different message but never exports the public key so I can’t connect. It’s a reputable Staking as a service provider.

Can they update the call link to android trezor somehow so it is supported? I’ve tried in 2 different browsers, Vanadium and Brave (with shields off).

2

What are common issues where the website doesn’t see the wallet even though you can select trezor and can even use the android bridge/ app? Should I contact the sys admin on the website to update where it should point to?

3

Hi, for interactions between Trezor and Android, I would recommend using Trezor Suite Lite or the Chrome browser. Other browsers aren’t always fully compatible with connections between Android and Trezor.

If you have any further issues please create a support ticket with our Chatbot Hal.