Account wiped of funds after firmware update, key phrase recovery not working

Hi there,

Please help me recover my bitcoins. I updated my trezor and it all got wiped. I wiped in and tried the recovery in trezor.io wallet, but all my funds are still not showing up at all. I use my passphrase to access the hidden wallet after recovery and all 20seed words and still nothing in the account!!
Please help

Thanks

Have you tried recovering your trezor wallet using a third party Ether wallet such as https://www.myetherwallet.com/wallet?

hi @lamik87

Please note that firmware update can’t wipe your funds.

What wallet interface do you use, is it Trezor Suite ?
Do you have all types of Bitcoin accounts added ?
Is there any transaction history in your BTC accounts you know you used before ?
Are you sure you are accessing right wallet ?
if you have any TxID to check your previously used (first) receiving address please compare it with the BTC address you can generate now - they have to match. If they don’t you are accessing wrong walet.

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