Dear all, hope you are fine,
I have updated my firmware and now my accounts are in Zeros.
I dont see accounts balance and transactions.
Please could you help me?
Regards
Hi @fscabrera03
If you do not see your coins and there are no unauthorized transactions in the desired account(s), it’s likely that you are checking a different wallet.
To find a correct wallet, you need to use the same combination of wallet backup (recovery seed) - 12, 24, or 20 words) + passphrase as was used in the past.
Your situation is fully described in this guide and I advise you to perform all steps one by one: