Account discovery error on Trezor Model T

Hello,
I’m getting Account discovery error trying to load my funds on Trezor Suite.
I did a factory reset and recovered my wallet using seed phrase.
It’s been updated to the latest firmware.

please help
thanks

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Hello @chucker8,

If your account information is not loading, this is usually caused by connection issues on the backend. Your funds are not at risk.

You can check the status of blockbook servers at https://status.trezor.io/

  1. Please try to click green “Retry” button several times and if this would not help, reset Trezor Suite application from Settings → Application → App storage → Reset app

  1. If you use VPN or proxy server, please try to disable it and check your accounts again after restarting Trezor Suite.

  2. Disable or enable the TOR feature in the bottom left corner in Trezor Suite:

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Thankyou
I stopped my VPN which looks to have resolved it.
Unfortunately during my troubleshooting I did a factory reset on the Trezor, and I may have lost my Monero :frowning:

Thanks for the confirmation.

If you did a factory reset, you can always do a recovery of your wallet based on your recovery seed.

If the recovery is successful(you entered correct recovery seed), you can always access your wallets and it’s funds.

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