7 year old trezor issues no bpn in beginning could it no infected with malware?

7 year old trezor issues no bpn in beginnng could it be infected with malware

Hi @Eila,

try to factory reset your Trezor. You need to connect your device in bootloader mode first. In order to do that, swipe your finger across the screen while simultaneously plugging the cable into your Trezor Model T, or if you have Trezor Model One, connect it while using your index and middle finger to hold both buttons pressed.

You should see the green cogwheel button, click it to open the device settings where you should see “Factory reset” button.

Beware, a factory reset will completely erase your device, including firmware and your private keys. Therefore, make sure you have your recovery seed and passphrase (if used).

If you have your recovery seed you can factory reset your device. and reconnect it. Follow the instructions to install the firmware, recover your wallet, and set up a new PIN.

Information on the recovery of your wallet with recovery seed and passphrase (if used) here:

recovery - Trezor Model One
recovery - Trezor Model T